Splash Direct was established in a small North London office in 2002, as Splash Bathroom Accessories Ltd and over the last 8 years the company has expanded and now sources products from over 35 brands to customers across the UK, Ireland and mainland Europe.
We believe that there is more to the modern bathroom than just keeping yourself clean, it should be a haven for relaxation and indulging in the comfort of your own home. This is why we source a comprehensive selection of products in a wide range of styles so that you can create your dream bathroom.
Our website has developed over the last few years to become the sleek comprehensive site it is today. Since the start our company has existed to make our customers experience a positive and fulfilling one and we continue to keep this as the main aim of Splash Direct and our website.
Service & Quality
To Splash Direct the customer is always our main priority, we are dedicated to providing unbeatable customer support. Your experience on and off line are the most important factors to us here at Splash Direct which is why we have a dedicated team to help you with any queries you may have regarding your item before and after purchase. All our members of staff are experts in their field thanks to a consistent in house training program, excellent customer relations and a passion for delivering first class customer service.
We would love to hear from you if you have any comments or suggestions on how we could make our service even better so please do not hesitate to contact us at firstname.lastname@example.org or call us on 01707 328459.
Product quality is of paramount importance to us, which is why we only supply products from reputable manufacturers to ensure the highest standards for our customers. Splash is an authorised stockist of all products available on the site, meaning products are backed by reputable suppliers which helps us offer first class sales support.
Splash Direct Price Match Promise
Here at Splash Direct we don't think you should have to spend a fortune on your dream bathroom. By offering the best value bathroom products in the market, we're confident you won't find a better price anywhere else on the internet!
That's why we're currently offering our very own Price Match Promise whereby if you find a cheaper online deal on any like for like product, we'll match the price there and then!
Here's how it works.
If you find a cheaper price online for any product featured on our site, email us a link to the relevant web page.
- Ensure that the product is a like for like item i.e. the same brand, size, style etc.
- Ensure that the product is brand new and being sold by a recognised retailer
- Check that the price includes any delivery costs.
Send your name, phone number and product link to email@example.com quoting 'Price Match' and providing it meets the above criteria a member of our Customer Services team will contact you within 24 hours to take your order at the new price.
- Please note our Price Match Promise is subject to acceptance and stock
- We cannot price match after an order has been processed - we must be made aware before you purchase.
- The price match will not be possible if the quoted price includes any discount or promotional codes
- We reserve the right to refuse an individual price match and end the promotion at any time
Here at Splash Direct we have a dedicated and knowledgeable team that is passionate about bathrooms and getting you the best deal out there. We are here to help and can offer advice about fittings, price and instalments. Providing top quality customer services our number 1 priority and we believe that we put the customer first in all situations to make your shopping experience with us straight forward and hassle free.
Shop in complete confidence
We believe that you should feel confident about buying online and we understand that payment security is a concern for many who buy online and that is why we have taken all the necessary security measures to ensure you card protection.
We have a valid SSL certificate installed on the site at all times and Sage Pay to protect your card details, we never underestimate the importance of keeping your card information and your money safe.
Although Splash Direct endeavours to make your buying time with us a thoroughly enjoyable experience we understand that sometimes products need to be refunded or exchanged.
- To have a complete refund then all you need to do is to return it within 14 days of delivery and we wont ask any questions.
- The return and exchange policy allows up to 30 days from the delivery for the item to be returned and it can then be swapped for an item of equal value on the site. In order for an exchange to be made the original item must be unused and unopened.
- In order to return an item simply fill in the returns form and place back into the original packaging and send back to us at Splash Direct.
- To receive a returns form and number please email firstname.lastname@example.org and simply quote your order number and the total number of items to be returned and we will send you the form.
- Using a reputable courier service is advisable to ensure that your items will arrive back with us safely and in one piece.
- For further information please follow this link: http://www.splashdirect.com/customer-services/returns.aspx
It is part of the human condition that people and organisations make mistakes which sometimes may not even be of their own making.
In the anonymous world of e-business it is true mark of quality when an organisation takes responsibility for sorting out the problem, keeps their promises and finally satisfies the customer.
In this respect a big THANK YOU to Splash Direct.
Not sure whether you can use this email for marketing purposes but most happy to be a future reference.
A delighted customer.
I received the mirror very quickly, you are an excellent company to deal with - will use you again, many thanks
Just a quick line to say, thank you. I received my order today at 13.15pm, well packaged & as per description. Thank you so much for, prompt, efficient & speedy service
Many thanks for sending my basin so quickly, exactly as promised. It is beautiful and I am very pleased with your service after I was let down by another supplier. We are doing a whole-house renovation, and suppliers such as yourselves with good service save us not only time and money, but also our sanity!