Delivery Information

Splash Direct is committed to a fast and effective delivery service. Depending on payment authorisation and stock levels we aim to despatch all orders within 2-4 working days. A confirmation email will be sent on the day of dispatch and delivery can be expected the following working day depending on your orders method of delivery (see below).

Delivery Charges

We ensure that our delivery costs are kept to a minimum by using reputable and efficient companies, our delivery costs are found at the product page and are as follows:

Splash Direct currently offers free delivery on all orders over £50, UK Mainland only.

*An additional courier surcharge may apply to Northern Ireland, Channel Islands, Scilly Islands, Scottish Offshore, Scottish Highlands, Isle of Man & Isle of Wight. Where this applies you will be contacted the following working day after the order is placed to advise of any additional charge. A surcharge of £20 will apply on large items to Scotland for orders over £50.

Next day Delivery

If you require next day or speedy delivery this can be arranged for a small additional cost, please call us on 01707 275790 for more information.

Methods of Delivery

The date of delivery after despatch varies depending on the service used. We use a number of delivery methods to ensure your order arrives safely and as swiftly as possible:

Royal Mail (Recorded or Tracked) Delivery can be expected within 1-3 working days. If you're not home when delivery's attempted they'll leave you a 'while you were out' card telling you where they took it and where you can pick it up. It'll be at your nearest sorting office and you can pick it up when it's convenient for you to do so. Alternatively, you can contact the Royal Mail and organise a redelivery. If your order isn't collected within seven days and you don't contact Royal Mail, your order will be delivered back to us.

City Link Delivery can be expected the following working day. If you're not home when delivery's attempted they'll leave you a 'while you were out' card asking you to contact them to rearrange a suitable day for delivery otherwise delivery will be attempted the following working day. If on the 2nd attempt no one is home for delivery your order will be held at your local City Link depot for five days and thereafter if you do not contact them it will be returned back to us.

Splash Direct Delivery can be expected the following working day. Our friendly drivers will endeavour to deliver your order even if it means trying with a neighbour or contacting you directly to leave in a safe place. If this fails, our despatch team at Splash will contact you to arrange another suitable day for delivery.

Fragile Distribution Due to the fragile nature of your order Fragile Distribution will contact you within 1-2 working days after despatch to arrange a suitable day for delivery.

Welches Transport Due to the fragile nature of your order Welches Transport will contact you within 1-2 working days after despatch to arrange a suitable day for delivery.

International deliveries

When you place an order with Splash Direct from overseas, the full carriage charge will not be displayed online. When we have received your order we will place it on hold and contact you with the total cost of the carriage charge before we proceed with the order.