FAQ's
On this page we aim to answer some of our frequently asked questions to help you use the site and find the perfect products for your bathroom.
At Splash Direct we stock 99% of our product range. In the unlikely event a product is out of stock we will contact you the following working day after your order is placed to advise an alternative product.
A pre-order is a product that we have a confirmed delivery date for but have not yet received in. If you buy a pre-order you will have reserved the items. Payment will be taken when the order is placed and the goods will be dispatched to you as soon as they arrive into our warehouse. If you have a mix of ‘in stock’ and ‘pre order’ products in your basket, the in stock products will be despatched as normal – any pre order products will be despatched separately on the specified dates.
We only put Items on as pre order when the Manufacture confirms a delivery date, unfortunately sometimes dates do change due to circumstances beyond our control however we will inform you if the date changes.
We aim to despatch all orders within 2-4 working days and where possible the following working day. Where a delay is expected the customer will be emailed to inform of the delay. See our delivery information for more info.
The delivery service in which your order is despatched depends on the items you have ordered. Please see our delivery information for further information.
The majority of our deliveries do require a signature (excluding Royal Mail tracked post) however items can be left with neighbours and where a safe place is available the order can be left at the driver’s discretion with your specific instructions.
Unfortunately we cannot give a specific timeslot for delivery: however please see our delivery section for more information.
We do endeavour to assist all our customers in any way we can however it is the delivery drivers discretion as to whether they can assist in carrying the consignment into your property.
This service is available upon request by contacting our sales hotline on 01707 328459 or emailing us at info@splashdirect.com.
At Splash Direct we will provide a full refund if you return the purchased item within 14 days. See our full returns policy for more information.
Yes, this is confirmed at the checkout stage of the site.
Depending on what stage your order is at will determine whether it can be changed or cancelled. Please contact our customer service team at info@splashdirect.com who will be able to assist you further.
Here at Splash we ship all over the World, if you would like to contact our sales team at info@splashdirect.com quoting the products you are interested in they will be able to provide a quote for delivery.
Splash Direct are serious about online security and for this reason have a number of security measures including Secure Socket Layers (SSL). See the security page for full details.
Yes, however the order must be placed first and our despatch team will contact you when the order is available for collection. Please contact our sales team on 01707 328459 if you would like to collect.
Unfortunately we do not have a showroom however we endeavour to provide as much information as possible about our product range. If there is any further information you require please do not hesitate to contact us.